Legal
Refund Policy
Draft for review
This page is a plain-English draft written for Kindred Crown Publishing Group to review. It is not legal advice and may change before it is approved.
You can cancel your pre-order for a full refund until the book is first downloaded to one of your devices in Crown Reader.
Full refund until the first download
Until the book is first downloaded to one of your devices in Crown Reader, you can cancel for a full refund. Go to My Library, find the book and choose Cancel pre-order. The button stays there until that first download, also after the book is available in the app. The first download is the first time any of your devices receives the book in Crown Reader; opening or reading it later makes no difference. If you can't see the button, email us at support@behinddecayingwalls.com.
The refund goes back to the payment method you used. It includes tax. It usually arrives in 5 to 10 business days.
The same applies if we tell you the publication date has changed.
After the first download
Once the book has been downloaded to one of your devices, the cancel button is gone. Email us at support@behinddecayingwalls.com and we will look at your request case by case.
What happens to your copy
If we refund at least the book price, access to that copy ends.
If we give you a smaller goodwill refund, you keep access to the book.
Payment disputes
If a payment is disputed with your bank, access to the book is paused while the dispute is open. See the Terms of Sale.
If the publication date changes
If the date moves, we email everyone who has pre-ordered. You can still cancel for a full refund.
If we cannot publish
If we cannot deliver the book, we refund every pre-order in full.
Printed books (paperback and hardcover)
You can return an unread printed book in its original condition within 30 days of delivery for a refund of the book price. Email us at support@behinddecayingwalls.com first and we will send you the return address.
You pay the return shipping, and the original shipping charge is not refunded. We refund you once the book arrives back with us, to the payment method you used. It usually arrives in 5 to 10 business days.
If you also bought the e-book in the same order, returning the printed book does not affect the e-book. The e-book follows the rules above.
Damaged, wrong or lost printed books
If your book arrives damaged, or you received the wrong edition, email us at support@behinddecayingwalls.com within 14 days of delivery with a photo. We will send a replacement or refund you in full, including shipping, at no cost to you.
If tracking shows no delivery 21 days after we shipped a United States order, or 45 days after we shipped an international order, email us and we will send a replacement or refund you in full.
How to ask for help
Email support@behinddecayingwalls.com or see the contact page.